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Refund policy

Subscriptions Policy

Our policy on subscription based services is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

If the conditions listed above are not met, we reserve the right not to issue a refund.

Events Policy

We at RichardAceves.com understand that circumstances may change, and sometimes plans must be adjusted. Please review our refund policy carefully before purchasing tickets for any event organized by RichardAceves.com.

Refund Criteria:

1. Full Refund:

Clients are eligible for a full refund if they notify us via email at info@richardaceves.com at least two weeks (14 days) before the scheduled event date.

2. No Refund:

Requests for refunds made less than two weeks (14 days) before the event will not be eligible for a refund. No refunds will be issued once this deadline has passed, regardless of the reason for cancellation. We can give you credit to a future event if you find out you cannot attend the event within 14 days of the event. 

How to Request a Refund or credit for a future event:

To initiate a refund request, please send an email to info@richardaceves.com with the following details:

- Subject: Refund Request: [Event Name]
- Your Full Name
- Order Number
- Date of Purchase
- Reason for Refund Request (if applicable)

Refund Processing:

Once we receive and verify your refund request, we will process it within 7-10 business days. Please note that refunds will be issued using the original method of payment used during the purchase.

Contact Information:

If you have any questions or concerns regarding our refund policy, please get in touch with us at info@richardaceves.com. We're here to assist you and ensure your experience with our events is as smooth as possible.

Please be aware that by purchasing tickets to our events, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy.

Thank you for choosing RichardAceves.com for your event experiences. We look forward to hosting you soon!

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

info@richardaceves.com

This document was last updated on March 7, 2023

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